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Refund Policy

Thank you for choosing Amazon Publishing Service for your publishing needs. We are committed to providing you with quality services and assistance throughout your publishing journey. This Refund Policy outlines the terms and conditions regarding refunds for our services. By engaging with our services, you acknowledge and agree to the terms outlined herein

Refund Eligibility:

  1. Refunds will be provided in accordance with the guidelines outlined in this policy.
  2. Refunds will not be issued for services that have already been rendered or completed, except under certain circumstances as outlined below.

Refund Scenarios:

  1. Quality Issues: If you encounter a legitimate issue with the quality of the services provided by Amazon Publishing Service, we will evaluate the claim and may offer a refund or rectify the issue in a timely manner. Quality issues must be reported within 7 days from the date of service delivery.
  2. Technical Errors: In the event of technical errors that impede the proper functioning of our services, we will strive to rectify the situation promptly. If a technical error results in an inability to access or utilize our services as intended, we may consider a refund upon investigation of the issue.
  3. Cancellation by Amazon Publishing Service: We reserve the right to cancel and refund any service order if unforeseen circumstances prevent us from delivering the service as promised. We will make reasonable efforts to communicate and provide a refund promptly in such cases.
  4. Change of Heart: Please note that refunds will not be issued for cases of “change of heart” or any decisions made on the customer’s part to discontinue the use of our services. We encourage customers to carefully consider their choices before engaging our services.

How to Request a Refund:

To request a refund, please follow these steps:
  1. Contact our Customer Support team at info@amazonpublishingservice.com
  2. Provide the relevant details of your service order, including the order number, service type, and a description of the issue.
  3. Our team will review your request and respond with a decision within 3 business days

Refund Process:

If a refund is approved, the refunded amount will be processed using the original payment method used for the transaction. Please allow 5 business days for the refund to reflect in your account.

Policy Revisions:

Amazon Publishing Service reserves the right to amend or update this Refund Policy at any time without prior notice. The revised policy will be posted on our website, and any changes will be effective immediately upon posting.

Contact Information:

If you have any questions or concerns regarding our Refund Policy, please contact us at:

  • Email: info@amazonpublishingservice.com
  • Phone: (888) 302-8005

By engaging with Amazon Publishing Service, you acknowledge that you have read, understood, and agreed to this Refund Policy